Improve Operational Efficiency

Do these comments sound familiar?

ü     We want to improve our operational efficiency and lower
      costs but we don’t want to sacrifice quality.    

ü      We always react to problems rather than getting out in
     front of them.

ü      We fix symptoms rather than address causes.

ü      Some of our regular work is more complex than it needs to be.

In today’s environment, businesses must improve operational efficiency and lower costs while maintaining or improving customer satisfaction.  This can be accomplished through Six Sigma process improvement, use of quality tools, or via  holistic approaches used by state and national quality award programs.    

Consultant Cheryl Vickroy has an MBA in Quality Management with consulting experience in Six Sigma process improvement and assessment of organizational performance using the criteria of the Malcolm Baldrige National Quality Award.  Her guidance is credited with improving operational efficiency of a state agency, resulting in two unanimous bi-partisan Wisconsin Legislative Joint Finance Committee votes to rescind budget cuts/award new program funding during a time of budget shortfall.  

The Bachner Vickroy Group has experience in:

• Six Sigma process improvement
  • Process mapping and improvement
  • Identifying root causes of persistent problems
• Malcolm Baldrige National Quality Award / State quality award program application writing and consulting